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My guest today is Rob Markey, a partner and director at Bain & Company and the founder of the firm’s Global Customer Strategy and Marketing practice. He is a coauthor of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast.

The topic is his writing Are You Undervaluing Your Customers?

In this episode of Trend Following Radio we discuss:

• Bain & Company partner Rob Markey argues most companies are too focused on earnings at the expense of customers. Instead they should measure and report “customer value” to investors, like Costco, Amex and Humana do, with consistent metrics that allow investors and other stakeholders to judge a company’s true value compared to competitors.

Mentions & Resources:

• Rob Markey
• @rgmarkey

Listen to this episode:

• Listen to this podcast on iTunes. (Please leave a rating!)
• Listen on Spotify.
• Listen on Stitcher.
• Libysn RSS.
• Download as MP3 by right-clicking here and choosing “save as.”
• Free Video.

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Feedback in:

Some great podcasts lately. Keep up the good work (or fun), as life may have it.

William [Name] CFA CFP®
Senior Investment Advisor
[Name] Management Group

What did you like?

Golisano and Rishad. The longer I “manage” investments, the more noise it becomes. I really like segments on how to develop vision, and simplify my life.

Thanks!

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How can you move forward immediately to Trend Following profits? My books and my Flagship Course and Systems are trusted options by clients in 70+ countries.

Also jump in:

• Trend Following Podcast Guests
• Frequently Asked Questions
• Performance
• Research
• Markets to Trade
• Crisis Times
• Trading Technology
• About Us

Trend Following is for beginners, students and pros in all countries. This is not day trading 5-minute bars, prediction or analyzing fundamentals–it’s Trend Following.

Feedback in:

Wow, hello Michael, thanks for your interest! I will say that my most obvious biggest problem with the way I trade is hanging on to losing stocks way too long. Number two (or co number one) is not protecting well from downside risk. Third is buying stocks basically “on a hunch”. Like I could really pick them! I’m looking forward to a more stable relationship with my investments.

Best regards,

Josh B.

Let me move you to a new way to think about trading.

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How can you move forward immediately to Trend Following profits? My books and my Flagship Course and Systems are trusted options by clients in 70+ countries.

Also jump in:

• Trend Following Podcast Guests
• Frequently Asked Questions
• Performance
• Research
• Markets to Trade
• Crisis Times
• Trading Technology
• About Us

Trend Following is for beginners, students and pros in all countries. This is not day trading 5-minute bars, prediction or analyzing fundamentals–it’s Trend Following.

Feedback in:

Hey there, my name is Daniel, how are you?

I’ve seen some trend followers traders here in Brazil selecting their stocks to trade finding the ones that had the most strong trend in 26 weeks (and some others filters). In your opinion, is this a good time window? Or should be less, 3 months or larger, 1 year?

Best regards!

Daniel C.

Let’s start here. It’s more than just entry.

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How can you move forward immediately to Trend Following profits? My books and my Flagship Course and Systems are trusted options by clients in 70+ countries.

Also jump in:

• Trend Following Podcast Guests
• Frequently Asked Questions
• Performance
• Research
• Markets to Trade
• Crisis Times
• Trading Technology
• About Us

Trend Following is for beginners, students and pros in all countries. This is not day trading 5-minute bars, prediction or analyzing fundamentals–it’s Trend Following.

Subscribe to Trend Following Radio on iTunes

Please enjoy my monologue Michael Covel Goes on the Trend Following Tour on Trend Following Radio. This episode may also include great outside guests from my archive.

Listen to this episode:

• Listen to this podcast on iTunes. (Please leave a rating!)
• Listen on Spotify.
• Listen on Stitcher.
• Libysn RSS.
• Download as MP3 by right-clicking here and choosing “save as.”
• Free Video.

Want to learn more Trend Following? Watch my video here.

Feedback in:

Hi Michael, I would probably say my biggest challenge is knowing exactly when to get out of a trade. I have lost a lot by not setting a stop loss on certain trades for fear of whipsaws and exogenous events. Seems like as soon as I sell the darn thing turns around and heads back up.

Probably also need to understand better which stocks to trade and which ones to leave alone so I know when to trade big and when not to. I am about down to trading MSFT and indexes for now.

Thanks so much,
Michael D.

That’s a description nothing like trend following. Why the monthly target?

My overall strategy is to swing trade pullbacks (especially from new highs) on uptrending etfs and stocks (see TROW). I have an Ameritrade account of 100K on which I target 3 to 5 percent a month and use Think or Swim to look at candlestick charts and determine support and resistance.

• I always chart a 20 SMA and a 50 SMA and only take trades above the 50.
• I look for the 20, 50 and 200 SMA to all be stacked positive
• Typical hold times are 3-4 days to 3-4 weeks
• Most trades are short puts 1 to 3 strikes OTM depending on my conviction
• Will buy put call options 1 strike in the money if overall market, sector and stock is bouncing up.
• I am willing to exit most or all of the position after a 10 to 25 percent move up.
• I check IBD and Vectorvest for stocks with good fundamentals.
• I also will also trade breakouts on good volume (see RNG)

I do have another account in which I try to find etfs and boring stocks that I can hold for longer periods with a trailing stop. Hope this was not too much information but I was not sure if you wanted specifics of my trading plan. Some of my favorite tickers right now are: MSFT, AAPL, CRM, AMD, LULU, PCTY, GPN, TDOC, SPY, XLK, TQQQ.

Many Thanks,
Michael

I would stop that. A different point of view is here.

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How can you move forward immediately to Trend Following profits? My books and my Flagship Course and Systems are trusted options by clients in 70+ countries.

Also jump in:

• Trend Following Podcast Guests
• Frequently Asked Questions
• Performance
• Research
• Markets to Trade
• Crisis Times
• Trading Technology
• About Us

Trend Following is for beginners, students and pros in all countries. This is not day trading 5-minute bars, prediction or analyzing fundamentals–it’s Trend Following.

Subscribe to Trend Following Radio on iTunes

My guest today is Tom Golisano, an entrepreneur, philanthropist, civic leader, and former owner of the Buffalo Sabres NHL team—is the founder and chairman of the Board of Paychex, Inc., headquartered in Rochester, New York, with more than 15,500 employees and 100 office locations nationwide. Still active in business and philanthropy, he currently mentors the entrepreneurs who run the businesses in which he has invested, and he also oversees his family’s charitable foundation. To date he has donated over $250 million to a wide range of charitable causes, including educational institutions, children’s hospitals, and especially organizations working with people who have developmental and intellectual disabilities.

The topic is his book Built, Not Born: A Self-Made Billionaire’s No-Nonsense Guide for Entrepreneurs.

In this episode of Trend Following Radio we discuss:

• Tested and proven, no-nonsense advice on how to navigate risk and succeed in all phases of business ownership

Mentions & Resources:

• Tom Golisano
• @ThomasGolisano

Listen to this episode:

• Listen to this podcast on iTunes. (Please leave a rating!)
• Listen on Spotify.
• Listen on Stitcher.
• Libysn RSS.
• Download as MP3 by right-clicking here and choosing “save as.”
• Free Video.

Jump in!