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My guest today is Frances Frei, a Professor of Technology and Operations Management and the course lead for first-year diversity and inclusion studies at Harvard Business School. She has worked for Uber and been on the board of directors at WeWork. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in strategy, operations and culture.
The topic is her co-authored book Move Fast and Fix Things: The Trusted Leader’s Guide to Solving.
In this episode of Trend Following Radio we discuss:
- Issues on leadership
- Impact of trust
- Concept of authenticity, logic, and empathy in building trust
- Ups and downs of various companies, including Uber and Facebook
- The role of inclusion in organizations and society
- Constructive conversations and exploring different perspectives
- Systematic approach to solving trust issues
Mentions & Resources:
- Frances Frei
- Move Fast and Fix Things: The Trusted Leader’s Guide to Solving
- Fixable Podcast by Frances Frei and Anne Morriss
- Travis Kalanick
- Frances Haugen
- Satya Nadella
- Kathleen Hogan
- Amy Hood
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