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My guest today is Wallaert, a behavioral psychologist who has led product design at organizations ranging from startups like Clover Health to industry leaders such as Microsoft. Whether dissecting the success behind Uber’s ridesharing service or Flamin’ Hot Cheetos, he underscores with clarity and humor how this approach can improve the way we work and live.
The topic is his book Start at the End: How to Build Products That Create Change.
In this episode of Trend Following Radio we discuss:
- Matt argues that the purpose of everything is behavior change. By starting with outcomes instead of processes, the most effective companies understand what people want to do and why they aren’t already doing it, then build products and services to bridge the gap.
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